Event Schedules

Government across the globe is more comprehensively addressing the process of identifying the skill gap in the digital transformation of PA. Re-skilling representatives of Public administration, Business sector, citizens, CSOs empower the entire systems enabling alignment with intensive and sometimes sudden and rapid technological change. Solving complex governmental problems such as digital transformation, adaptation (to covid19, sudden

changes, and crisis) requires working across functions. This can only happen if the Management level of Public Administration organizations has collaborative leadership styles.

“This has formal aspects such as separated powers, checks and balances, means of transferring power, transparency, and accountability. However, for these values to be actualized, they must guide the actions of public officials throughout the system. They must be imbedded in culture. In this regard “leadership” is the flesh on the bones of the Constitution. It is at the heart of good governance.” (Source OECD available at

https://www.oecd.org/governance/pem/2434104.pdf). The panel will aim to respond:

· How to identify the skill gap in PA organizations / society needed for coping with crisis situation and digital transformation in the WB 6 and

· How to initiate and sustain transformational leadership with a focus on: employees’ wellbeing, leading change, developing participative management skills and understanding boundaries and how to span them within PA organizations of the WB6 taking into account global and EU best case examples.

This session will cover development of smart and inclusive, investments in connectivity and equipment to reduce the digital divide and development of quality, inclusive and needs-based digital education content, tools and platforms to ensure an integrated and effective approach for digital skills uptake. Despite the massive setback caused by the pandemic, education

systems across the region have shown the ability to rise to the challenge and quickly adapt and adjust to ensure continuity of learning. While large equity and quality gaps remain this has proven that creating quality, equitable and resilient education systems based on smart use of digital technologies is not only possible, but also necessary. Accelerating digital education and skills in the Western Balkan region is thus a key step towards ensuring resilience, recovery and future economic growth in line with the region’s ambitions for EU accession and for achieving the 2030 Agenda for Sustainable Development.

The proposed topics for the Western Balkans Summit are based on a multi-dimensional, systemic approach to designing and implementing comprehensive education sector reforms, with the goal of enhancing quality, relevance, and resilience of education and skills building systems in the WB6 countries, based on smart and inclusive use of digital technologies.

The panel session will explore needs and mechanisms for strengthening collaboration between Western Balkan Countries to accelerate the digital transformation of health systems in the region. It will examine how digital technologies have been utilized to support public health responses to the COVID-19 pandemic and identify actions to foster equitable digital access to health services and data in post-pandemic contexts. As a basis for discussions, the panel will introduce the newly created WHO/Europe Western Balkans sub-regional network for digital health.


Digital technologies and data have a crucial role to play in strengthening national health systems, facilitating disease diagnosis, treatment, and care. Digital health tools have also had a pivotal role in the fight against the ongoing COVID-19 pandemic and delivering the public health response. Countries across the WHO European Region, including Western Balkan Countries, have acted rapidly to adopt digital tools to help reorganize care delivery models, strengthen surge capacity, and strive to ensure the health and well-being of their citizens during these testing times. Lessons learned from the pandemic have however highlighted the need for

countries to increase their strategic investment in both digital technologies and health information systems so as to accelerate digital health system transformation and sustain new modes of health service delivery.

Sub-regional digital health networks are a new knowledge creation and country support mechanism of the WHO Regional Office for Europe that aim to bring together Member State representatives to discuss the different elements of the digital transformation of health systems in the WHO European Region, with a focus on addressing barriers and enablers to assist countries in moving from implementation theory to practice.

The WHO Western Balkans Digital Health Network will be launched by the Regional Director for Europe, Dr. Hans Kluge together with Jelena Borovinić, Minister of Health of Montenegro and Tamara Srzentić, Minister of Public Administration, Digital Society and Media, Montenegro, as part of the opening of the 2021 Western Balkans Digital Summit. The network will provide new forms of learning and support opportunities for Member States, boost experience and knowledge sharing, promote best practices, and encourage strategic partnerships for the development and implementation of digital health policies, strategies, and actions.

The Panel Session III will mark a beginning of the network’s discussions and cooperation to achieve their national digital health policy objectives through knowledge exchange, as well as building strategic partnerships in the region.

The session will seek to showcase governments in the region that are effectively collaborating with different sectors, and as a result have developed services using human-centered approaches, contributing to inclusion & strengthening ecosystems. In particular, the sessions will seek to answer the following questions:

· What are the enabling conditions required for successful roll-out of electronic solutions of public services?

· How are governments developing capabilities for a more human-centered approach to development of technological tools while addressing new gaps and potential digital inequality drivers? What are their needs and how are they being met? What are some of the gaps in capability that governments are feeling?

· How are governments addressing the requirements for more investments into digitization of public services? Are there solutions that could decrease the pressure of this requirement on governments such as using PPP (public private partnerships) or using services of Innovative hubs or other solutions…?

· How has the pandemic shifted or accelerated some of these trends?

Closing of the first day - HOST/RCC

Smarten up for the Future - Winning digital solutions of Balkathon 2.0

Broadband connectivity is of great importance to make full use of the potential of the Internet. Hard infrastructure, however, is no longer enough; soft infrastructure such as institutions, laws, design andimplementation of strategies, and appropriate policies are needed. This session will seek to engage stakeholders in a holistic discussion around broadband development in Western Balkans, focusing on challenges and success stories.

The next phase of technological development will be characterized by the combination of three things: 5G, Internet of Things (IoT) and Artificial Intelligence (AI). Exactly massive data collection generated by IoT, connected via 5G, is the key enabler for many AI/ML use cases The

combination of AI, 5G, and IoT will ensure the path for all the societies,including WB6, towards new (tech) reality i.e. their synergy will create immense opportunities for different stakeholders within PA (G2G, G2B and G2C) and within the business sector.

With the adoption of 5G, clients will have more benefits like

- consume multiple times more data than in the past,

- experience much lower latency

- opportunity to connect millions of devices

As a new network, the 5G design will benefit from the AI (artificial intelligence) by making possible connecting and handling huge number of devices on secured way. The main aspects

to be discussed within the panels will contribute to:

· AI and 5G legal and regulatory frameworks of the WB6 economies moving forward

· Awareness what are the use cases interesting for WB6 economies?

· What are the benefits from the use of artificial intelligence algorithms and features in 5G (machine learning process) /experience at the EU and at the global scale and in the WB6 economies

With the practical implementation of the “eIDAS regulation”, which has been fully applicable since July 2016, the European Union has made great strides in recent years in successfully simplifying the cross-border online identification process for citizens. In addition, in December 2020 a first part of the “Single Digital Gateway (SDG)” regulation for the establishment of a uniform digital access gate for administration in the EU came into force. After all, there is

an unbroken trend towards the mobile and self-determined use of administrative services: Today, citizens expect eGovernment services to always be conveniently usable via Smartphone. The same expectation is being detected in the WB 6 economies.

Digital certificate, electronic certificate or qualified certificate is the basis for the development of electronic signature of the highest security and legitimacy. Both the signature and the digital certificate cannot be understood without the other, especially when we talk about a qualified electronic signature.

Electronic IDentification, as Trust Service Provider and with qualified entities as partners, grants advanced and qualified digital certificates for both users and entities.

In response to COVID-19, many countries have turned to digital contact tracing technologies

(DCTs) to fight against the deadly pandemic. Despite the promising potential of DCT, its introduction gave rise to intense debate over ethical, legal, and societal implications (ELSI). In particular, some characteristics of the Asian approach (mandatory use, centralized protocols, GPS- or cell tower-based geolocation) are seen by many as incompatible with European legal provisions and ethical views about the value of individual privacy. For this reason, European policymakers, in close collaboration with technology experts and IT companies, started developing DCT standards based on the exchange of anonymized Bluetooth data.

The objective is to discuss the potential of harmonized and interconnected tracing

apps and eID solutions to ensure / accelerate mobility & security to benefit of citizens and businesses in the region. Beside, the direct link to the Covid-tracing Apps also the general recognition of eID-solutions and certificates on regional level should be included in the discussion. Covid tracing apps show that a cross-border interplay between different public e-solutions is needed. So the main guiding question would be on how to implement complex projects on regional level.

Governments have a broad view of potential threats through law enforcement and intelligence capabilities, but they tend to see things through a national security lens rather than commercial risk. Companies have firm- and sector-specific risk information and often enjoy better access to cyber security talent, but they can’t easily take an economy-wide view and may find themselves overwhelmed by state sponsored attackers. What’s needed is for both sides to pool their resources for a more concerted defense. Some of that is already happening. The public and private sectors need to work together to protect critical assets with confidence and trust — helping manage the risks we know, and getting ahead of those we don’t. There are two primary areas of concern. The first focuses on the concept of enhanced public/private information sharing and developing standards in the WB6 and / or using the EU

practices. The second is further crafting a cyber security framework that addresses risks across government and industry — and to do so quickly.

For regulating and facilitating cross-border movements, networking the border police systems in a secure way (following the SIS example of the European Union) would be an appropriate measure. If the preconditions are met and after a careful analysis has been carried out – an agreement of mutual understanding of at least two bordering states (ideally: of all WB6 economies) to optimize the secure data flow in border control may be considered as an objective.

Closing of the second day HOST/RC

Prime ministerial / Ministerial panel ( MoU/Declaration/Endorsement of conclusions)


* This designation is without prejudice to positions on status, and is in line with UNSCR 1244 and the ICJ Opinion on the Kosovo declaration of independence.

Organizers & Partners

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